Roles & Responsibilities:
- Driving effective release framework and governance with a continuous delivery mindset across multiple teams and geographies.
- Manage all change activities from planning through testing, to deployment.
- Develop risk management and contingency planning for releases of any size.
- Work with Support and Operation teams to ensure operational readiness.
- Communicate effectively at multiple levels within the organization through written and verbal communication, both formal and informal.
- Drive global release cadence that defines the cycles, structures, and required oversight to deliver products and experiences to production.
- Define and publish key metrics that demonstrate the effectiveness of releases as well as areas of improvement for the Release management framework.
- Partner closely and continually with product, program, quality, engineering, support, and release teams to align on scope, release cadence, delivery and support requirements.
- Partner with the business and IT stakeholders to drive release scheduling decisions.
- Provide status reports to key internal/external stakeholders.
- Manage go/no-go, checkpoint, and retrospective meetings with release stakeholders.
- Participate in Capability Stand Ups and PI Planning sessions to determine and plan for upcoming release scope.
- Identify and drive retrospective items to completion.
Experience & Skills Fitment:
- 5-7 Years of experience as a release manager.
- Bachelor’s degree in technology, business, engineering, or a related field; 2+ additional years of professional experience in lieu of a degree.
- A deep understanding and practical application of standard release process(s), agile methodologies, and technical capabilities (including agile - lean, continuous delivery, SAFe, ITIL).
- Experience working with teams development and deployment automation tools in the software development and deployment lifecycle.
- Strong relationship-building skills and experience working closely with leaders and cross-functional partners to deliver key strategic initiatives.
- Strong interpersonal skills with the ability to motivate and influence others, negotiate during situational conflict, and establish the best forward path in the face of competing points of view.
- Ability to deal with ambiguity and work in a dynamic, results-oriented matrixed environment.
- Experience with tools such as JIRA, Confluence, ServiceNow.
- Functional expertise in driving change and delivering high quality results.
- Demonstrable experience operating in a complex, federated global organization with a geographically dispersed team.
- Experience at developing risk management and contingency plans for production changes.
- Successful track record of applying operational readiness techniques to complex feature implementations.
- Successful track record of partnership across organizations to build trust and achieve shared goals.
- Good communications and presentation skills. Able to communicate sophisticated and technical issues effectively and concisely to leadership.
- High professional standards and expectations for self and others.
- Professional stature and gravitas to collaborate with and influence team members with credibility and confidence.
Benefits:
- Kloud9 provides a robust compensation package and a forward-looking opportunity for growth in emerging fields.
Equal Opportunity Employer:
- Kloud9 is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
