Privacy Policy

Scope of Privacy Policy

This Privacy Policy applies to the personal information that we obtain when you use "Kloud9 Services" or when you otherwise interact with Kloud9 LLC. "Kloud9 Services" include our: Websites

The data controller in accordance with the applicable data protection law is Kloud9 LLC. Kloud9 is responsible for ensuring that your personal data is processed in compliance with this Policy and applicable data protection laws.

Our contact details are:

Kloud9 LLC



Collection of Information

Information You Provide to us:  Kloud9 Account Information

We collect information about you and your company when you: register for the Kloud9 service; modify your user profile; and make purchases through, use, access, or interact with, the Kloud9 Services (including, but not limited to, when you download, view, or share content). Information we may collect includes:

You may provide this information directly when you enter it in the Kloud9 Services. You may also refuse to not enter the information asked, but please note that by limiting the information you provide us, we can only provide you limited services.

In some cases, another user (such as a system administrator) may create an account on your behalf and may provide your information, including personal data (most commonly when your company requests that you use our products). We collect such information under the direction of our customers and often have no direct relationship with the individuals whose personal data we process. If you are an employee of one of our customers and would no longer like us to process your information, please contact your employer. If you are providing information (including personal data) about someone else, we assume that you have the authority to act on their behalf. Please let us know if this is not the case.

Other Submissions

We collect other data that you submit to our websites, or as you participate in any interactive features of the Kloud9 services, participate in surveys, contests, promotions, activities or events, request customer support, communicate with us via third party social media sites, or otherwise communicate with us. For example, you can submit information regarding a problem you are experiencing with a Kloud9 product to our Support Services.

Some of the Services offer features and functionality that allow posting information publicly, for example in social media platforms. Any personal information you choose to submit in such forums may be read, collected, or used by others who visit these sites, and may be used to send you unsolicited messages. Kloud9 is not responsible and shall not be held liable for the personal information you choose to submit through these channels or for any acts or omissions of other users who may access such information.

This type of data can be collected also from individuals, who are currently not Kloud9’s customers and are maybe only interested in buying Service from us or are interested in working with us.


Information We Collect from Use of Kloud9 Services

Information Collected Using Cookies

We collect certain information using cookies, which are small text files that are saved by your browser when you access our Services. We use both session cookies and persistent cookies to identify that you have logged in to the Services and to tell us how and when you interact with our Services. We also use cookies to monitor aggregate usage and web traffic routing on our Services and to customize and improve our Services. Unlike persistent cookies, session cookies are deleted when you log off from the Services and close your browser. Although most browsers automatically accept cookies, you can change your browser options to stop automatically accepting cookies or-to prompt you before accepting cookies. Please note, however, that if you do not accept cookies, you may not be able to access all portions or features of the Services. Some third-party service providers that we engage (including third-party advertisers) may also place their own cookies on your browser. Note that this Privacy Policy covers only our use of cookies and does not include the use of cookies by third parties.

This type of data can be collected also from individuals, who are currently not Kloud9’s customers and are maybe only interesting in buying Service from us or are interested in working with us.


Web Logs

We gather certain information and store it in log files when you interact with our Websites and SaaS Products. This information includes, but is not limited to, internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your Devices, your mobile carrier, and system configuration information.

This type of data can be collected also from-individuals, who are currently not Kloud9’s customers and are maybe only interested in buying Service from us or are interested in working with us.


Purpose and Legal Basis for Processing Your Personal Data

We use the Information we collect about you (including Personal Information to the extent applicable) for a variety of purposes:

1.   Service Provision and Managing Your Customer Relationship

Our processing of personal data for these purposes is based on the contract between you/the company you represent and us.

2.   Service Development and Information Security

Monitor and analyze trends, usage, and activities in connection with Kloud9 Services;

The legal basis for these purposes of processing is our legitimate interest to ensure that our Service has an adequate level of data security, that the Services are used according to the Terms and Conditions or any other Terms of Use that may apply to the Services and applicable laws, and that we have sufficient and relevant information at hand to develop our Service.

3.   Marketing

Our processing of personal data for these purposes is based on our legitimate interest to provide you relevant information as part of the Services and to promote the Services to you.

When the legal basis for our processing of your personal data is legitimate interest, we have done a so-called balancing test as required by data protection legislation to ensure that it is alright to use this legal basis. If you would like to find out more about this, please contact


What Information Do We Share with Third Parties?

We will not share your personal data except as described below:

Mergers and Acquisitions

If another company acquires our company or our assets (for example in connection with a merger, acquisition or bankruptcy), that company may acquire also the personal data collected by us and in this case will assume the rights and obligations regarding your personal data as described in this Privacy Policy.

Information Shared with Third Party Service Providers

Kloud9 may share your information with third party service providers to provide you the Services, to facilitate your use of our Services, to process any financial transactions you make through our Services, or to provide technical support. This means for example third party vendors who provide the necessary software, networking, storage, and other similar technology that are required to provide the Services. Except as set forth in this Policy, these third-party service providers must only use your information to provide the services requested by Kloud9.

Disclosing Personal Data to Competent Authorities or for Safety Reasons

We may share your personal data to comply with requests from competent authorities or related to legal proceedings when this is permitted or required by law, or when we believe in good faith that disclosure is necessary to protect our rights, protect or the safety of others, investigate fraud, or respond to a government request.

Information we Disclose with Your Consent or at Your Request

If you have expressly requested that we do so, we may share your personal data with (i) third-party sites or platforms, such as social networking sites; and/or (ii) third-party application developers.

Third-Party Sites, Applications and Services

Our Services may contain links to other websites and services, and some of our Services may be accessed through third-party applications or services. Any information that you provide on or to a third-party website, application, or service ("Third-Party Services") is provided directly to the owner or operator of such Third-Party Services and is subject to that party’s privacy policy. Even if such Third-Party Services are accessible through our Services, our Privacy Policy does not apply to such Third-Party Services, and we shall not be held responsible for the content, privacy, or security practices and policies of such Third-Party Services. To protect your information, we recommend that you carefully review the privacy policies of other Third-Party Service that you access or use.

Transferring Your Personal Data Outside the EU/EEA

Some of our Affiliates and third-party service providers process personal data outside the European Economic Area (EEA):
For example, some of the personal data is stored on cloud-based servers which can be geographically located outside the EEA, such as in the United States.

If personal data of EU residents is in any way transferred or processed outside the EEA, we take all necessary steps to ensure that such personal data continues to be adequately protected. Usually, we use EU Commission’s Standard Contractual Clauses (as required by Article 46.2 of the EU General Data Protection Regulation/GDPR), which means that we have a contract in place with our affiliates or service providers, requiring these parties to process personal data in a secure manner. If you would like to find out more about this, please contact:

Retention of Personal Data

Your personal data will be retained only for as long as necessary to fulfil the purposes defined in this Privacy Policy.

Most of your personal data will be retained during your customer relationship with Kloud9. Some personal data might be retained after your customer relationship with us has ended, if required or allowed by applicable laws; for example, applicable tax and accounting legislation requires us to keep some information for six years and in some cases even longer.  When your personal data is no longer required by law or rights or obligations by either party, we will delete your personal data.

Personal data which is not necessary for the customer relationship will be deleted or anonymized as soon as possible after the collection of such personal data and at latest within 12 months.

Your Rights

You have a right to access personal data we process about you. You may access, correct, update, change or remove your personal data at any time. However, please note that certain information is strictly necessary in order to fulfil the purposes defined in this Policy and may also be required by law. Thus, you may not remove such personal data.

You have a right to object to certain processing. To the extent required by applicable data protection law, you have a right to restrict data processing.

You have a right to data portability, i.e., right to receive your personal data in a structured, commonly used machine-readable format and transmit your personal data to another data controller, to the extent required by applicable law.

Kloud9’s Customers:

You may opt out of receiving promotional communications from Kloud9 by using the unsubscribe link within each email or emailing us at to have your contact information removed from our promotional email list or registration database.



If you wish to access your personal data, wish to have your personal data removed or want to use any of the other rights mentioned above, please contact 


Security of Your Information

We take reasonable measures to protect the information that we collect from or about you (including your PII) from unauthorized access, use, or disclosure. Our Services have security measures in place to help protect against the loss, misuse, and alteration of the Data under our control. When our Services are accessed using a supported browser, Secure Socket Layer (SSL) technology protects information using both server authentication and data encryption to help ensure that data is safe, secure, and available only to you. Kloud9 also implements a security method based on dynamic data and encoded session identifications and hosts the website in a server environment designed to be secure and that uses a firewall and other technology designed to prevent interference or access from outside intruders. Kloud9 provides unique usernames and passwords that must be entered each time a customer logs in to our Services. These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of personal data.

Sensitive Information

Our purposes of processing your personal data (as described above) do not necessitate collecting and processing of any sensitive information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership). We kindly ask you not to send any sensitive information on or through our Services or via any other means as this poses unnecessary risks to your privacy.

Changes to Privacy Policy

We may modify and revise this Privacy Policy from time to time if this is necessary, for example due to changes in the Services. If we make any material changes to this Privacy Policy, we will notify you of such changes by email or other appropriate mode of communication.

Contacting Us

Please contact us at if you have any questions about our Privacy Policy.

Privacy Policy last updated - October 2023.